Quality Assurance
Last updated
Last updated
The Quality Assurance process in the Dropshee Ecosystem is meticulously designed to maintain high standards of product listings and ensure a trustworthy marketplace for all users. This process leverages the collaborative efforts of Product Stock Providers (PSPs), Digital Retail Agents (DRAs), and Quality Assurance Custodians (QACs) through a decentralized framework. Here's how the Quality Assurance process unfolds:
Quality Assurance Flagging (QAF): Any participant within the ecosystem, be it a PSP, DRA, or QACs, can raise a Quality Assurance Flag (QAF) if they identify issues with a product listing or to open a dispute. These issues could range from inaccuracies in product descriptions, concerns over product quality, discrepancies in pricing, to delays in shipping.
QAF Review: Upon a QAF being raised, Quality Assurance Custodians (QACs) review the flagged issue. This review process involves evaluating the validity of the flag, investigating the nature of the reported concern, and determining the appropriate course of action.
Quality Assurance Measures (QAMs): If a QAF is validated, QACs initiate Quality Assurance Measures (QAMs). These QAMs are specific actions recommended or required to resolve the flagged issue. They may involve updating the product listing, improving product quality, adjusting pricing, or addressing shipping delays.
Implementation of QAMs: The actor or actors targeted in a QAM are responsible for implementing the QAMs. QACs receive a reward in the form of Dropshee Tokens for their involvement in the resolution process or to penalize PSPs for non-compliance. Tokens are taken from the locked token value of the targeted actors.
QAF Resolution and Feedback: Once the necessary QAMs have been implemented, the QAF is considered resolved. The outcome of the resolution process is documented within the ecosystem, providing transparency and accountability.
All the above process is transparent and managed by the Quality Assurance Contract.